Following are eligible to open the Roshan Digital Account:

• Non-resident Pakistani Nationals (NRPs);
• Employees or officials of the Federal / Provincial Government posted abroad.
• Non- Residents holding Pakistan Origin Card (POC).
• Resident Pakistanis with duly declared foreign assets in their latest wealth statement submitted to FBR.

In the light of Income Tax Ordinance, 2001 – Chapter 5, Division II, Section 82 (updated up to 31 Dec 2019), a Non-Resident Person is:

An individual shall be a non-resident individual for a tax year if the individual —

• is outside of Pakistan for a period of, or periods amounting in aggregate to, 183 days or more in the tax year (July to June); or
• is outside of Pakistan for a period of, or periods amounting in aggregate to, 120 or more in the tax year and, in the four years preceding the tax year, has been outside of Pakistan for a period of, or periods amounting in aggregate to, 365 days or more.

Non- Resident Pakistanis can open Pak Rupees and Foreign Currency denominated Roshan Digital Accounts. However, Resident Pakistanis with declared assets abroad can only open a foreign currency denominated Roshan Digital Account.

Non Resident Pakistanis can visit the MCB Digital Account Portal (https://mopss.mcb.com.pk/) to submit an application for Roshan Digital Account opening. Resident Pakistanis (with foreign declared assets) should visit their nearest MCB Bank branch to request for Roshan Digital Account opening.

The turnaround time (TAT) for opening of RDA is 2 working days (48 hours). However, the opening of the account is dependent on submission of documents by the applicant which should be discrepancy free. In case of a discrepancy in the submitted documents, the branch will contact the customer accordingly.

The customer, as per their own convenience, can fill the application form in multiple sessions. The information / data are automatically saved during the process of online submission and can be resumed by re-entering the provided ID Number. Once a document is submitted, you will not be able to make any amendments. We request you to view the documentation requirements prior to starting your application and keep them handy during the application submission process.

If at any point during the application process you have a concern or query please contact us at [email protected] or call us at +92 42 3259 5598 (Monday – Friday: 9AM to 5PM PST) where our branch staff will be more than willing to assist you.

The customer has the option to provide scanned original copies of the following:

1. A certificate from their Employer
2. Valid Work Permit mentioning the name of their Employer
3. Foreign Tax Returns
4. Salary Slips
5. Rent Agreement (in case the source of income is from a rented property)
6. Investment Certificates (in case the source is income is profit from foreign investments)

All information / documents and data shared is secure and will not be divulged. However, the Bank reserves the right to share on demand by the Government of Pakistan, its regulator or on its behalf any assigned governing body.

Customer’s information/documents and data is protected under the General Data Protection Regulation (GDPR) and will not be divulged. However, the Bank reserves the right to share any such information and data that it may be legally obligated to divulge as per local/international laws, rules and regulations etc.

Yes, a customer can open 1 account per available currency for each account category (current / savings).

Yes. Given the customer fulfills the RDA eligibility criteria; there is no restriction for existing MCB customers to open a separate Roshan Digital Account.

No, the customer will have to open a new RDA account.

Yes, this account is a special purpose restricted account where the following limitations apply:

1. The account can only be funded by foreign inward remittances through formal channels (banks or money transfer companies). No other credit/deposit would be allowed. In addition, the account cannot be used for business purpose.To remit funds in your Roshan Digital Account, kindly use the following SWIFT Code/BIC : MUCBPKKARDA
2. The account cannot be funded from within Pakistan, except from the profit and principal repayment against the investment made through the account in the Certificate. The account can only be utilized for:
   1. Investment in the Certificate, receiving profit and principal repayment, and
   2. Repatriation of such profit and principal
   3. All other legitimate purposes locally allowed under the relevant Foreign Exchange regulations, including online banking (bill payments in Pakistan, Inter/ Intra bank Fund Transfers in Pakistan) and cash withdrawal in Pakistan

In order to invest in NPCs, you should have a bank account in MCB Bank in one of the following two variants:

• Roshan Digital Account – PKR
• Roshan Digital Account – FCY (available in USD only)

For investing in USD denominated NPCs, the customer must have a Roshan Digital Account in foreign currency. Similarly, if the customer wants to invest in PKR denominated NPCs, a Roshan Digital Account in Pak Rupees must be opened with MCB Bank.

For detailed information about NPC, kindly refer to the NPC Information Sheet available on the Bank’s corporate website & Digital Account Portal.

Customers can purchase NPCs by initiating an online request submitted through an online web portal (which will be provided by the Bank) once the account is opened through MCB Digital Account Portal. However, in case of any assistance, customer can contact us at [email protected] or call us at +92 42 3259 5598 (Monday – Friday: 9AM to 5PM PST) where our branch staff will be more than willing to assist you.

Customers must remit funds for investing in Naya Pakistan Certificate from their own bank account being maintained abroad to their Roshan Digital Account in Pakistan.

The Naya Pakistan Certificate is available in both Conventional and Shari’ah Compliant forms with short and long term tenors. Automatic roll-over facility is not available.

Customers also have the option to invest in both PKR and USD denominated Naya Pakistan Certificates. There is no limit on the maximum investment that can be made. The tenors for the respective NPCs are as follows:

• USD denominated: 3-Months/ 6-Months/ 12-Months/ 3-Years/5-Years or any other tenor allowed by SBP
• PKR denominated: 3-Months/ 6-Months/ 12-Months/ 3-Years/5-Years or any other tenor allowed by SBP

The minimum investment amount for the respective NPCs is as follows:

• USD denominated: USD 5,000 and integral multiples of USD 1,000
• PKR denominated: PKR 100,000 and integral multiples of PKR 10,000

The rate of return for NPCs will be communicated by the State Bank of Pakistan from time to time.

Profit will be directly credited to customers’ account upon maturity, after receipt from SBP.

For conventional NPC, early encashment is allowed and profit of broken period will be calculated at the profit rate of the nearest shorter tenor (e.g. 12 months’ certificate encashed in 10th month, profit will be calculated @ profit rate of 6 months’ certificate). No profit on encashment before initial three months.

For Islamic NPC, no profit will be paid on encashment before completion of the first month. For encashment after one month and before 3 months, the investor’s share shall be redeemed at a discounted price by applying a discount on the announced profit rates for that category of investor. After completion of 3 months, the investor shall be given profit of the nearest shorter tenure (e.g. 12 months certificate encashed in 10th month, profit will be calculated @ profit rate of 6 months’ certificate).

Note: Partial encashment is not allowed.

In case of death of the customer, payment of principal amount and profit will be paid to the legal heirs of the deceased in accordance with a valid succession certificate or equivalent document issued in this regard.

In case the customer violates the rules and regulations, the investment in Naya Pakistan Certificate will be redeemed immediately and any benefit already paid may be adjusted.

The NPC cannot be transferred. However, it can be pledged as an eligible security for raising financing in Pakistan subject to such conditions as may be prescribed by SBP / MCB Bank.

The NPC will be exempt from compulsory deduction of Zakat.

The profit of the Certificate will be subject to deduction withholding tax on profit at source as a full and final discharge of tax liability. There shall be no requirement for submission of income tax return filings in Pakistan for the NRPs in respect of profit earned on these certificates.The profit of the Certificate will be subject to deduction of 10% (ten) Withholding Tax on profit at source as a full and final discharge of tax liability. There shall be no requirement for submission of income tax return filings in Pakistan for the NRPs in respect of profit earned on these certificates.

No. For investments in NPCs, the customer has to open a Roshan Digital Account.

You can initiate your request for repatriation of funds through the web based mobile portal. The bank will process your request within 2 working days.

In order to invest in Pakistan Stock Exchange, you should have a PKR Roshan Digital Account with MCB Bank. Once your account is opened, you can use your Mobile Banking web portal to approach with Central Depository Company / broker for opening an account by following simple steps.

Yes, you can apply for a Cheque Book if you have a Pak Rupee or Foreign Currency based Roshan Digital Account. However, you can only apply for a Debit Card if you are maintaining a Pak Rupee based Roshan Digital Account.

After you have successfully opened a Roshan Digital Account, you will receive a confirmatory email from MCB Bank Ltd. Along with this email, you will receive the "Application Form for Cheque Book and Debit Card Issuance" file attachment, which you can download, fill and share with us through your registered email address to apply for a Debit card and/or Cheque Book.

After your Roshan Digital Account has been opened, you can apply for the following:

• Debit Card
• Cheque Book
• Credit Card
• Home Loan
• Auto Loan

For details, kindly visit our website (https://www.mcb.com.pk/) or the Digital Account Portal (https://mopss.mcb.com.pk/).

MCB Mobile is the mobile banking solution offered by MCB Bank. With MCB Mobile you can perform your financial transactions just using our MCB Mobile Web Portal. This includes bill payments, funds transfers (including Internal Funds Transfer and Inter Bank Funds Transfer), Top-ups and lots more.

Kindly note that this service is only available through the website: https://mcbmobile.com/rda/login. MCB Bank is committed to providing our customers state of the art services on the digital space and is working towards enabling your Roshan Digital Mobile Application on Android & iOS platforms.

MCB Mobile enables you to fulfill your banking needs from the comfort of your home, office or on the go. All you need is a compatible laptop/desktop, an internet connection & your MCB Mobile login credentials.

Following are eligible to open the Roshan Digital Account:

• Non-resident Pakistani Nationals (NRPs);
• Employees or officials of the Federal / Provincial Government posted abroad.
• Non- Residents holding Pakistan Origin Card (POC).
• Resident Pakistanis with duly declared foreign assets in their latest wealth statement submitted to FBR.

Yes, this account is a special purpose restricted account where the following limitations apply:

1. The account can only be funded by foreign inward remittances through formal channels (banks or money transfer companies). No other credit/deposit would be allowed. In addition, the account cannot be used for business purpose.To remit funds in your Roshan Digital Account, kindly use the following SWIFT Code/BIC : MUCBPKKARDA
2. The account cannot be funded from within Pakistan, except the profit and principal repayment against the investment made through the account in the Certificate. The account can only be utilized for:

1. Investment in the Certificate, receiving profit and principal repayment, and
2. Repatriation of such profit and principal
3. All other legitimate purposes locally allowed under the relevant Foreign Exchange regulations, including online banking (bill payments in Pakistan, Inter/ Intra bank Funds Transfers in Pakistan) and cash withdrawal in Pakistan

No, Roshan Digital Account holders only have access to the MCB Mobile Web Portal.

Personal Identification Number (PIN) is a type of password used for logging into the MCB Mobile Web Portal.

Click on “Change PIN” in the Menu on the MCB Mobile Web Portal dashboard. You will receive an OTP on your registered email address. After entering the OTP, the Portal will ask you to enter and then confirm the new PIN. After clicking Submit, you will receive a message that your PIN has been changed successfully. The portal will log you out automatically and will ask you to Login again with new PIN.

OTP stands for ‘One Time Password’; it is a 6 digit numeric code sent to customers on their MCB registered email address for the following scenarios:

• At the time of first login (portal registration)
• For adding any beneficiary
• While performing any financial transaction

One Time Password (OTP) has been introduced as an additional security feature by MCB Bank to protect customer’s account(s). OTP is confidential and should not be shared with anyone.

You can avail the following services:

• Non-Financial Services/Transactions:
• View Multiple Account Details
• View transaction history (last 10 transactions)
• E-Statement (last 6 months)
• Beneficiary Management

• Financial Services/Transactions:
• Utility Bill payments
• Mobile Bill payments and Top ups
• Donations
• Internal Funds Transfer to:
  • MCB Bank Accounts
  • MCB Lite
  • MCB Mobile
• Inter Bank Funds Transfer
• MCB and Other Bank Credit Card Bill Payments

Transactional limits are:

• Funds Transfer including Donations: PKR 500,000 per day or equivalent USD amount
• Other Bank Funds Transfer: PKR 500,000 per day or equivalent USD amount
• Mobile Bill Prepaid Top ups: PKR 12,000 per month or equivalent USD amount
• Mobile Bill Postpaid: PKR 20,000 per month or equivalent USD amount
• Utility Bills, Govt. & Credit Card Payments: No Transactional limits

Investment in Naya Pakistan Certificates is currently not available on the MCB Mobile Web Portal

Redemption of investments is currently not available on the MCB Mobile Web Portal.

Your request for repatriation of funds can be initiated through the MCB Mobile Web Portal by clicking the “Repatriation” option from the menu. Complete the details shown on the Portal screen and click “Submit”. The bank will process your request within 2 working days.

You can add a beneficiary by clicking (+) sign under the Transfers/ Payments section in the Beneficiary Management option. An OTP will be sent to your registered email address for validation.

You can delete a beneficiary by clicking the Bin Icon on the MCB Mobile Web Portal in the Beneficiary management option.

Yes, you can pay credit card bills of the following banks.

• MCB Bank Limited
• Allied Bank Limited
• Bank Alfalah Limited
• Faysal Bank Limited
• Habib Bank Limited
• JS Bank Limited
• Silk Bank Limited
• Askari Bank Limited
• United Bank Limited
• Standard Chartered Bank (Pakistan) Ltd.

‘Host not responding’ errors occur when the service is temporarily down due to a technical issue. Please login again and try to re-perform the transaction after a short duration. In case you face this issue on a recurring basis, please call MCB Contact Centre at +92 42 111-000-622 for support.

Please call MCB Contact Centre at +92 42 111-000-622.

Please call MCB Contact Centre at +92 42 111-000-622 for temporary blockage of MCB Mobile service.

Please call MCB Contact Centre i.e. +92 42 111-000-622 for the re-activation of your blocked MCB Mobile service.

Never share your Account/Card Details, PIN/Password through email, SMS or a phone call. This information is confidential and should not be shared with anyone, even if the person claims to be an MCB Bank official.

MCB Bank never calls its customers from +92 42 111-000-622. Please do not share your personal information even if you receive a call claiming to be from a MCB Contact Centre Representative.

Launched in the year 2018, “BE AWARE, STAY SAFE” is a public service initiative of MCB Bank, intended to educate Banking Consumers and Pakistanis in general about new age fraud tactics, promote safe electronic banking and prevent possible lapses. The initiative is aimed to raise awareness about how to keep oneself safe from falling prey to a range of fraud types asking for your personal and financial information such as pin code, CVV, OTP etc. Learn more by visiting: https://www.mcb.com.pk/quick_links/be-aware-stay-safe

All customers are encouraged to go through the Terms and Conditions of MCB Mobile which covers topics related to fraud awareness. You can also find more details on how to protect yourself from digital frauds by visiting: https://www.mcb.com.pk/assets/documents/BASS_Security_Tips.pdf