FAQS
 

Roshan Digital Account – Frequently Asked Questions

1.

Who is eligible to open a Roshan Digital Account (RDA)?

2.

What is the definition of a Non-Resident Person?

3.

Can I open a Roshan Digital Account in any currency?

4.

How can I open my account?

5.

How long will it take for my account to open?

6.

While opening an account, do I have to fill the application form in one session? Will my data be saved somewhere?

7.

Where can I get help in case there is an issue while completing the application?

8.

What documents are required from a customer in support of proof of profession and source of income/funds?

9 (a).

Is my data, information and the documents uploaded to apply for the Roshan Digital Account safe and secure?

9 (b).

I am an EU citizen; will my data and information be used in a safe and secure environment as envisaged under GDPR.

10.

Is it possible to open more than one Roshan Digital Account?

11.

What if someone already has an account with MCB Bank? Can He / She open Roshan Digital Account as well?

12.

Can anyone convert normal account to Roshan Digital Account?

13.

Is the RDA a restricted account? If yes, what types of transactions are allowed?

14.

How can I invest in the Naya Pakistan Certificate (NPC)?

15.

How can a customer purchase NPCs?

16.

How can the purchase of NPC bond be funded?

17.

What is the form, types and tenors of the NPC?

18.

What is the profit payment frequency and is early encashment allowed?

19.

What would happen in case of death of a customer/NPC holder?

20.

What happens if there is any irregular activity / investment detected in the account or certificate?

21.

Can the NPC be transferred or pledged?

22.

Is the NPC subject to Zakat deduction?

23.

Is the NPC subject to tax on profit payment?

24.

If a customer already maintains an account with MCB, can the existing account be used for investing in NPCs?

25.

How can I repatriate my funds?

26.

How can I invest in Pakistan Stock Exchange?

27.

Can I apply for a Cheque Book and Debit card with my Roshan Digital Account?

28.

How can I apply for a Cheque Book and Debit card?

29.

Which services can I apply for using my Roshan Digital Account?

MCB Mobile for Roshan Digital Account Users - Frequently Asked Questions

1.

What is MCB Mobile?

2.

Why should I use MCB Mobile?

3.

Who is eligible to open a Roshan Digital Account (RDA)?

4.

Is the MCB Roshan Digital Account a restricted account? If yes, what types of transactions are allowed?

5.

Is there a Mobile Application for Roshan Digital Account Users?

6.

What is 'PIN'?

7.

How do I change my account Login PIN?

8.

What is 'OTP' and what is it used for?

9.

What services can I avail on the MCB Mobile Web Portal?

10.

Are there any transaction limits on Funds transfers and Bill Payments?

11.

How can I invest in Naya Pakistan Certificates (NPC)?

12.

How can I redeem my investments?

13.

How can I repatriate my funds?

14.

How do I add a beneficiary?

15.

How do I delete a beneficiary?

16.

Can I pay MCB Bank and other Bank Credit Card bills using through MCB Mobile Web Portal?

17.

At the time of performing any financial or non-financial transaction, the error 'Host not responding' is being displayed?

18.

What should I do if I have a query which is not answered here?

19.

How can I temporarily block my MCB Mobile service?

20.

How can I re-activate my MCB Mobile service if it is temporarily blocked?

21.

Can I share my Account/Card Details, PIN/Password through email, SMS or a phone call?

22.

Does MCB Bank ever call its customers from +92 42 111-000-622?

23.

What is BE AWARE, STAY SAFE?

24.

Can I learn more on how to protect myself from digital frauds?